Our Policies

In-Store Policy

To maintain the highest level of quality, regrettably, NO REFUNDS OR EXCHANGES are available on products. Exchanges are only available on accessories. A receipt must be provided at the time of exchange, within 14 days of purchase.

Online Policy

For your protection, and to ensure prompt delivery, we recommend that you send accessory returns via UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact OMhh at 718-858-6644 and leave a message. A customer service representative will return your call with a solution.

COVID-19 Health Check

A video call will be required one week before your scheduled appointment. At that point, a determination will be made and agreed upon whether to move forward with your appointment. A mask will be provided upon your arrival at the salon, and must be worn at all times. Temperature will be taken along with other health screening precautions. NO EXCEPTIONS

Salon Policy Time Management

A consultation is required to discuss service and salon policy. At the time an appointment is made, the salon policy is emailed, reviewed and signed, and a deposit is required. No appointment will be held without a deposit. Deposit amounts are $50 for non-braided styles, and $100 for braided styles. Deposits are non-refundable two weeks before the appointment date, and will be lost if the client cancels with this window.

Time Management

As an exclusive, full service one-chair vegan salon, time matters! Excellent time management is the key to our success. We don’t play the waiting game. Our exclusive services are catered around efficiency. You are seen at your designated appointment time and serviced in a timely manner. Your time is important to us, so wasting it is not an option.

There is a grace period for lateness of 10 minutes with a call. If a call or text is not received, the appointment is automatically cancelled and the deposit is forfeited. After 10 minutes with a call or text, a late fee of $5 for every 5 minutes late will be added to the total amount due for the appointment service.